OrgPlus 6 - Frequently Asked Questions about OrgPlus 6 Registration
OP-0600-S0905
OrgPlus 6 Registration FAQs:
What is a Product Code or an Unlock Code?
The Product Code tells HumanConcepts which version of the software you purchased. The Unlock Code is used to unlock the software for usage. If you purchased directly from HumanConcepts, you do not need a Product Code.
Where is my Product Code?
If you purchased directly from HumanConcepts, you do not have or need a Product Code. If you purchased from any other vendor, your Product Code is located on a sticker on the front of the Registration Information Card.
Where is my Unlock Code?
When you purchase directly from HumanConcepts, your Unlock Code is noted on your invoice. If you purchased OrgPlus through a third-party, the Unlock Code will be sent to you when you register OrgPlus.
I thought I already registered. Why don't you have my information?
Our registration system uses your email address to locate your information. If you have changed email addresses or you registered more than 2 years ago, you will need to re-register.
I received a message that I cannot connect to the OrgPlus server.
The most common reason for this is due to a corporate firewall. You can register via email by selecting Register by email in the Registration Options dialog box. As a last resort you can contact support.
I faxed in my registration information. I haven't had a response.
Please allow 2 business days for responses to fax registration requests.
Our company procurement agent bought the software. I don't have the Unlock Code or the Product Code.
You need to obtain the Unlock Code from the individual whose email address was used during the ordering process. If your company purchased OrgPlus from a third-party dealer, the Product Code is located on the Registration Information Card.
My Unlock Code or Product Code doesn't work.
Please contact support.
My unlock code does not work. I get a message stating that I am using an unlock code for a previous version of OrgPlus.
It is possible that the code you have entered is for a previous version of OrgPlus. You cannot unlock OrgPlus 6 with codes meant for OrgPlus 4/SE. Contact support.
